Privacy Policy

Information We Collect

We collect various types of information to provide and improve our accessibility services and ensure optimal user experience across our platform:

• Personal identification details when you register or create an account with us
• Contact information including email addresses and phone numbers
• Usage data and analytics about how you interact with our website and accessibility features
• Device information such as browser type, operating system, and device type
• Accessibility preferences you select, including font size adjustments, high contrast modes, and screen reader settings
• Cookies and similar tracking technologies to enhance your browsing experience
• Information from accessibility audits and testing tools you use on our platform

We collect this information through various methods including direct user input, automated tracking, and third-party analytics tools. All data collection complies with WCAG 2.1 AA standards and respects user privacy preferences.

How We Use Your Information

We use the information we collect for specific, legitimate purposes that support our mission to promote web accessibility and inclusive design:

• Providing and improving our accessibility services and platform functionality
• Personalizing your experience with appropriate font sizes and contrast modes based on your preferences
• Conducting accessibility audits and compliance testing with tools like Lighthouse and axe
• Analyzing usage patterns to enhance screen reader compatibility and keyboard navigation features
• Communicating with you about updates, new features, and important accessibility improvements
• Ensuring ARIA labels and semantic HTML implementation meet current standards
• Maintaining platform security and preventing fraudulent activity
• Complying with legal obligations and regulatory requirements

We do not sell or share your personal information with third parties for marketing purposes. Any sharing of data is done only with trusted service providers who assist us in operating our platform and supporting accessibility initiatives.

Your Rights and Choices

We respect your rights regarding your personal information and provide you with meaningful control over how your data is used. Under Hong Kong data protection regulations and international privacy standards, you have the following rights:

• Access your personal information and obtain copies of data we hold about you
• Correct or update inaccurate information in your account
• Delete your personal information, subject to legal and operational requirements
• Opt-out of marketing communications and non-essential cookies
• Request information about how your data is processed and shared
• Withdraw consent for data processing at any time
• Lodge complaints with the relevant data protection authority
• Adjust your accessibility preferences and privacy settings independently

To exercise any of these rights, please contact us using the information provided below. We will respond to requests within 30 days and take appropriate steps to fulfill your requirements.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and improve our platform functionality. Cookies help us remember your accessibility preferences, maintain your session, and analyze how users interact with our features including keyboard navigation and screen reader compatibility.

We use both essential cookies required for platform operation and non-essential cookies for analytics and personalization. You can control cookie preferences through your browser settings or our privacy preferences panel. Essential cookies for accessibility features cannot be disabled as they are necessary for core functionality.

For detailed information about our cookie usage and how to manage your preferences, please refer to our dedicated Cookie Policy. We comply with all applicable cookie consent requirements and ensure transparency about our tracking practices.

Data Security and Protection

We implement comprehensive security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security practices include encryption, secure server infrastructure, and regular security audits to maintain compliance with industry standards.

All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols. We conduct regular accessibility and security testing using tools like Lighthouse and axe to identify and remediate vulnerabilities. However, no transmission over the internet is completely secure, and we cannot guarantee absolute security.

Our team maintains strict access controls and regularly trains staff on data protection practices. In the event of a data breach, we will notify affected individuals and relevant authorities in accordance with applicable laws.

International Data Transfers

We operate from Hong Kong and primarily store data within Hong Kong servers. If we transfer your personal information internationally, we implement appropriate safeguards including standard contractual clauses and adequacy decisions to ensure your data remains protected under standards equivalent to Hong Kong data protection laws.

By using our platform, you consent to the collection, processing, and storage of your personal information as described in this policy, including any necessary international transfers for platform operation and service provision.

Children’s Privacy

Our platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we discover that we have collected information from a child under 13, we will delete such information immediately.

Parents or guardians who believe their child has provided information to us should contact us immediately. We are committed to protecting children’s privacy and complying with applicable laws regarding the collection of information from minors.

Third-Party Links and Services

Our website may contain links to third-party websites and services that are not operated by us. This Privacy Policy applies only to information collected through our platform. We are not responsible for the privacy practices of third-party websites or services.

We encourage you to review the privacy policies of any third-party services before providing your personal information. If you have concerns about third-party data practices related to our platform, please contact us for assistance.

Policy Updates and Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you by updating the “Last updated” date at the top of this policy and, if necessary, by sending you a direct notification.

Your continued use of our platform following notification of changes constitutes your acceptance of the updated Privacy Policy. We recommend reviewing this policy periodically to stay informed about how we protect your information.